Reply by Barefoot Spas

Mr. and Mrs. Seek, we are sorry to hear about your issues with the water. Unfortunately you did not speak with Barefoot Spa, but instead the dealer who sold you the spa. Water chemistry can be tricky as everyone's water is different. Please work with your dealer as they can provide the best solutions.
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2 comments

Right after we filled our hot tub and heated it up, we got to enjoy it for 3 days before it started to smell. It got so cloudy that you couldn't see your feet.

We added the chemicals it said to, closed it for 2 days. When we opened it, the smell was gone, but still cloudy. Had the water tested, and it was good, just cloudy. 2 days later the smell was back.

Fought it for 2 month's. They said when I called after a month, it will get better. Let the oznator work. It never did a thing.

Just dumped the water and are starting over. Used it one time, opened today, the 3rd day of new water, and it's always cloudy! It's just been the two of us, and we shower before we get in.

It's most certainly not a very good product.

We're pretty sure we have been ripped off $9100.00. We to were not told of the return policy untill the paperwork came with the tub.

Review about: Barefoot Spas P-series Pb8 Hot Tub.

Reason of review: Bad quality.

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Comments

Anonymous
#1487791

You must use chemicals to keep the water balanced. Do not believe their sales pitch that the ozone generator will take care of the water without chemicals.

You MUST use chemicals and test your water to see what it needs. This is not the fault of the spa itself, just part of running a spa. The same thing would happen with another brand. You need chlorine/shock or bromine.

Read up on troublefreepool.com or googled cloudy water in spa. Best of luck. Feel free to contact me.

I write a blog on Facebook about my Barefoot Spa swim spa. The page it Barefoot Spas Swim Spa Blog.

Anonymous
#1448319

I do believe they are bound by law to tell you your legal right as far as a return policy is concerned. They don't and state that all sales are final.

This, however is incorrect.

Speak to a lawyer regarding the contract, the fact that they did not provide you with the proper legal cancelation information, and research the Federal Trade Commission's "cooling off period". They are supposed to tell you of this by law when making a purchase.

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