Reply by Barefoot Spas

Ms. Mull, We are sorry to hear about your issues with your sales process. Please understand that we cannot control the experience from our dealers. We do stand by the fact that all of our shells are made with high end medical grade anti microbial acrylic. While we strive to be as chemically free as possible, some may be needed to balance water chemistry and to speed up the cleaning process from use.
Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money

Bought very expensive Barefoot Spa at one of the civic shows. This show was based out of Richmond Virginia.

Was sold that the SPA was new technology that was 'antimicrobial' and would not need chemicals...told would need filters but would not need chemicals. Asked for this in writing and kept being referred to 'the manual' that is on the 'website.' Did not have a copy that we could look at on the premises. SHOULD HAVE BEEN A MAJOR RED FLAG and we should have walked at that time. There is also no 3 day return, the buyers recourse for major purchases - change your mind (as North Carolina allows for major purchases) because the company is in Virginia and not North Carolina.

Every representative that we talked with, the mantra 'we will not give you your money back!' was repeated! The state of Virginia does not have to honor North Carolina's 3 day return because they are based in Virginia - why do they not have to honor laws in the states that they hock their products??? Multiple attempts, even with an attorney, were unsuccessful.

SO BUYER BEWARE! The sales people DO NOT TELL THE TRUTH and they DO NOT HAVE AN ANTIMICROBIAL SPA that DOES NOT REQUIRE CHEMICALS even though that is what they were using as the basis of their sales pitch...when we did check the website, there is no information to support an antimicrobial finish that does not require chemicals.

Product or Service Mentioned: Barefoot Spas P-series Pb8 Hot Tub.

Reason of review: Not as described.

Monetary Loss: $12500.

Preferred solution: Full refund.

I didn't like: Customer service, That there is no opportunity to change your mind after purchase.

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