Barefoot Spas
Reviews and Complaints
Spa recirculation pump runs constantly and is LOUD.
as in title.....my spa recirc pump runs constantly. and is so loud vibrating the spa and the deck it sits on and I can actually hear it in side the house.
I cant sit in hot tub and even talk on the phone its so loud and annoying. had a tech come out and the recirc pump is mounted directly on floor of inside hot tub. no rubber base.
soft headrest in corners is breaking down and leaves a rubber residue on hot tub and my HEAD.
cant get a live body at phone number supplied. recording says call dealer. hmmmm bought directly from barefoot spa when they had a sale in memphis.
I would not recommend this spa to anyone.
Let the company propose a solution
PB7 Never shuts off
I've called 3 times and told someone would get back to me NEVER happen
I waited around all day on the 9/17 and again on the 9/19 absolutely no help from anyone NO HELP OR CALL back from customer service
Hot Tube was purchased 9/8/2018 at Altoona Pa Blowout sale from Ray Morrow on 09/15/2018 it was hookup and running and for week in a half it has never stopped running we where told and is the only reason we went with Barefoot that it was all covered under warrantee feeling we been lied to and deceived
1) This hot tube PB7 runs 24/7 the temp is set at 101and it goes to 104
2) Jet 1 is only work at half the power maybe because it always running
3) no steps sent as promised RBarbadaes
814-255-****
castle921@***.com
Let the company propose a solution
Help finding customer service
I purchased my Hot Tub at a trade show via Signature Productions (804-325-****).
The Signature Productions purchase agreement states "For any and all questions after the delivery please call the manufacturer for the brand of Hot Tub you Purchased".
The Customer Service number at Barefoot Spas (804-298-****) is useless in trying to find a Barefoot Spas service representative. A recorded message says "for customer service contact the dealer / distributor on your purchase agreement for assistance"
The Hot Tub was purchased in June of 2016. Consequently I believe it is still under warranty. The Hot Tub has developed a leak in one of the pipes thus I need a repair on my ML7 Spa.
How do I get service for my Spa ???
Ripped off
My wife and i paid over $3600 down on a hot tub in February 2018. It was supposed to be delivered in August but it was not.
We were told it would be delivered this week but now we cannot get anyone to answer their phone or return our calls.
This is not the way a legitimate business conducts itself. Beware
So far so good.
Love ourBarefoot spa.We are just waiting for a technician to come out and solve an electrical problem,an ordinary electrician couldn't.
Unhappy customer
The hot tub is leaking inside and has shorted out everything. You can see by these pictures.
We have been calling you for a week everyday and have no answers or anyone to come out and look at it. We have only had this hot tub for a year and have done everything right with the chemicals and the up keep. This hot tub was expensive and I expect to get taken care of and barefoot spas to do the right thing.
I'm not sure I will trust this hot tub even if it can be fixed. My question to you is would you trust it to work right if it were yours and there was this must water in it and it has totally fired everything.
Joyce & Jim West
Full refund
A Little Upset
We purchased a Barefoot Spa in 2015 at the local fairgrounds where this outfit set up shop for a weekend. Very pushy to sell and guarantee excellent customer service for any problems.
Now our pump is now leaking. Can't talk to anyone on the phone so we contacted them by email. During the sale they told us that all electric parts and plumbing are under warranty for 5 years. Come to find out by email that apparently the motor and/or pump are not....BUT they would be happy to sell us one!
Don't be fooled by this fly by night company and their deception of what is under warranty. Costing us $275.00 for our new pump and installing would be separate.
Have a $6,000.00 spa I can't use and was under the impression parts were warranted but some aren't. Don't buy a Barefoot Spa!
Let the company propose a solution
Poor Customer Service
I purchased a Barefoot Spa ML-7 from Spa Blowout last September. It worked great until May and then started shutting off with a heater code.
I finally got my work order sent to me July 2 after multiple calls and emails week after week. Now I have a leak from ozoneator. I sent their customer service an email a week ago about the problem and still have not heard anything back. I have finally called a hot tub
repair shop here in town and will fix it myself my time is far more valuable than trying to get a response from these people.
BUYER BEWARE SOMETIMES IF ITS TO GOOD TO BE TRUE IT PROBABLY IS.
PS I was told by the sales rep that there was a number of shops here in Colorado that would handle my claims if I had a problem. Instead I have to keep calling people on the east coast.
- Shady business practices
- Ignore customer complaints
- Support after the sale
Let the company propose a solution
Really bad customer service, very unprofessional and At this point I will not advertise for you favorably
Was introduced to your product on April 28 2018 at the Kansas Expo Center in Topeka Kansas. Was impressed with your display and purchased one putting half down with promised free delivery and placement in 4to6 weeks.
Had no contact until I started calling with nothing but heartache and raised blood pressure. Different stories, a manager that argues with us over paying full price before we can receive the spa, even we were approved for financing prior. It is week 14 and we were promised that the spa was being crated and shipped out.
My questions are one we paid half the price up front for a product that you was showing in our city where you had several displays on hand but yet 14 weeks later you act like the ability to get it this far away from Virginia is a huge feat and that you’re almost doing us a favor somehow by doing it ? Then if there is a problem with your customers order why is it you don’t contact said customer.
- As said above
Still waiting for cover and steps
My husband and I purchased a Barefoot Spa from a Spa Blowout show in Monroeville PA. Upon delivery-no cover no steps no chemicals.
Chemicals arrived in timely manner. Almost three weeks later. Still no cover or steps. We cannot use our spa without them.
We have small children around and will not fill it and leave it uncovered for them to fall in. We have tried several avenues to try to refolvevthis issue. Phone numbers given us are disconnected. Trying to reach the company impossible.
They take a message and no return call. My patience are wearing thin as now they have our money and we cannot yet use our spa
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBad experience
Purchased a $23,000 dollar swim pool through spa blowout. Had electricity hooked up.
Runs great. No manual with it. Called spa blowout and was told they cannot and will not provide a hard copy of manual for this elderly lady without internet. So it appears she has a pool she can’t operate.
This is not how you do business!!!!!!
I’ve called barefoot and nobody answered phones. Starting to look very shady
Poor warranty service
Barefoot Spas relies on distributors who will not respond to warranty claims. Spa Blowout will come to your local convention center, make the sale, then you will never be able to get in in contact with them again.
It is 9 months after my purchase and my PB8 unit keeps popping the breaker continually and the waterfall valve won't work (it comes apart under pressure when you turn it).
I have made 3 attempts to contact Spa Blowout and 2 attempts to contact Barefoot Spas and still no answer from either. Barefoot Spas voice mail directs you back to the distributor and the support links on their web site are broken/do not work.
- Love my spa
- No response from customer service
- Support after the sale
Repair under warranty
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Houston, TexasLeaking spa
We purchased a pb8 spa in Houston , 2018 . Was delivered , and in service in about 3 weeks .
(Rural setting) no problems for 3 months . Enjoyed regular use . Health problem caused NO USE for 3 months , (broke shoulder) . Noticed water on ground , but as we were expericeing lots of rain did not realize it was HOT TUB .
When trying to use again , found massive leak . Called for service ! We are required to pay for service call ! Preauthorizarion for unspecified amount !!
WARRANTY ?? Had we been TOLD THIS INFORMATION BEFORE PURCHASE ! WE WOULD NOT HAVE PURCHASED !!
WE WERE GIVEN INFORMATION STATEING "WARRANTED " 1 YEAR .
BAREFOOT SPA. Very dissatisfied coustomer , who would like to know WHY YOU HAVE SOMEONE REPRESENT YOUR COMPANY WITH UNETHICAL SERVICE ?
Jumping through hoops
I purchased my spa back in November 2017 at a convention expo and did not want it delivered until July because I was building a house. After I provided the proper paperwork (RX - doctor note and a tax exemption certification) that I was exempt from the pay the sales tax $495.00.
I was told by the salesman that this would not be a problem. I so expecting the same service that ever hot tub company offices in the Dallas Metroplex and that the taxes would be removed and then would take care of the paperwork. ( in other words CUSTOMER SERVICE)
It's July 2018 I am ready for my spa and ready to pay the balance. So now Spa Blowout are telling me I have to pay the taxes and for me to contact the COMPTROLLER OF TEXAS. texas code 3.284 states what I have to do to get the $495.00 back.
And now I am going have to hire someone to do the paperwork
and hold my breath to see if I will ever see $495.00
This is the email I received from SPA BLOWOUT
,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
In order to be exempt from taxes, you need the following documents: a prescription, a signed statement on letterhead, and an exemption certificate. In order to obtain a certificate, you need to contact the Comptroller of Texas. These documents must be presented to us at the time of sale otherwise we must collect sales tax. If the documents are presented afterward, you can get the sales tax reimbursed by submitting the necessary documents along with your purchase agreement to the Comptroller of Texas. The Comptroller will provide you with a form to provide to us, which we will fill out and return to you. You return that form to the Comptroller and they will reimburse you the sales tax you paid for the purchase of your hot tub. See the information below. I hope this information is helpful to you:
Texas Code 3.284 states: (11) Sales or use tax is not due on the sale, lease, or rental of therapeutic appliances, devices, and related supplies specifically designed for those products when sold, leased, or rented to individuals under a prescription of a licensed practitioner of the healing arts. (B) A hot tub, spa, or similar appliance qualifies as a therapeutic appliance when prescribed for the purchaser by a licensed practitioner of the healing arts. The patient must provide the seller of the hot tub, spa, or similar appliance with a prescription, an exemption certificate, and a signed statement on letterhead from the licensed practitioner. The signed statement should specify the medical requirements for the hot tub, spa, or similar appliance.
Texas Code URL: http://texreg.sos.state.tx.us/public/readtac$ext.TacPage?sl=T&app=9&p_dir=P&p_rloc=117232&p_tloc=&p_ploc=1&pg=3&p_tac=&ti=34&pt=1&ch=3&rl=286
Comptroller of Texas Website: https://comptroller.texas.gov/taxes/sales/
Sales Tax Exemption Certificate Form: https://comptroller.texas.gov/forms/01-339.pdf
Sincerely,
Gus
.........
Pissed customer
I want to revise my earlier review talked to customer support from spa blowout where we purchased a barefoot spa model B7 after getting some things straightened out and a different electrician It is up and running great so I apologize for my earlier review
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
We've had the same issue. Trying to get any service and anyone on the phone is a big joke. I emailed Barefoot and they forwarded it to SpaBlowout over a week later.